We are Tobacco Road, and we take pride in providing high-quality tobacco products and exceptional service to our customers. If you experience any issues with your order, we will do our best to address them quickly and efficiently. We want to make sure you're satisfied with your purchase.

Please note that we do not offer cash refunds or refunds via e-transfer. However, we are always happy to work with you to find a suitable resolution to any issues you may be experiencing. Find out how to Request a Refund.

Refund requests are handled via a ticketing system and are dealt with in the order they are received. We strive to handle all refund requests within 24-48 hours of submission, and we appreciate your patience while we work to resolve any issues.