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Why hasn't my order arrived?
Why hasn't my order arrived?
Updated over a week ago

At Tobacco Road, we strive to get your orders to you as quickly as possible. We offer two types of delivery options: Canada Post and local delivery.

CANADA POST

Orders shipped with Canada Post usually take around 6 business days to arrive, but sometimes they can experience delays. To stay updated on any service alerts, check out their website here.

If your order hasn't arrived after 10 business days, please contact our live agents, and we will investigate the issue for you. However, please note that Canada Post inquiries are handled via a ticketing system, and tickets are processed in the order they are received.

IMPORTANT NOTE: Please be advised that if there are any issues related to your payment -- I.e. a manual payment is sent but an order number is not included; payment is sent to the wrong email; the wrong amount is sent – this could result in your delivery being delayed. Please ensure all Payment Instructions are followed in order to ensure you receive your delivery as soon as possible.

We kindly ask that you reach out to us before contacting Canada Post regarding any shipping delays. We are happy to assist you with any questions or concerns you may have!

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