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Can I get a refund?
Can I get a refund?
Updated over a week ago

We aim for your satisfaction. If you receive a defective item or something is missing from your order, don't fret. We'll help sort it out and issue a refund if necessary.

To request a refund, please follow these steps:

1. Go to "My Account"

2. Click on "Orders"

3. Find the item(s) you want to request a refund for

4. Click on "Ask for a Refund"

5. Provide a reason for your request and a description of the issue

6. If possible, include a photo or video to help depict the issue

After submitting your refund request, our team will review it and get back to you with a decision as soon as possible.

To check the status of your refund request, go to "My Refund Requests" in your account. If the status is "Processing" or "On Hold," it means that we are still reviewing your request.

Refund requests will be handled in the order they are received and typically processed within 24-48 hours. Please keep in mind that our team of support agents is authorized to approve or deny your refund request based on our policies. Additionally, we can only approve refunds for items that are defective, damaged, or missing.

Please be advised that we do not offer refunds in the form of cash or e-transfer.

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